02Jan

9 Tips To Be A Great Hotel Housekeeper

9 Tips to be a Great Hotel Housekeeper

One way to give your guests the best hotel experience possible is to hire a top-notch hotel housekeeper. This not only ensures that your hotel guests will appreciate a clean room, but it can also help the furniture and fixtures in your hotel last for a more extended period.

When it comes to guests and customers, nothing is more important than providing them with a memorable and enjoyable stay. Business owners must be aware that a few negative reviews posted online can harm their business in this modern era.

9 Tips on How to be a Great Hotel Housekeeper

There are many things company owners can do to lessen the likelihood of receiving a negative review. Still, none is more important than maintaining a consistent, high-quality cleaning and housekeeping routine.

Making a comprehensive housekeeping checklist can be a simple task.

1. Organize your tools.

Knowing where everything is, speeds up cleaning. Hotel housekeepers typically carry a huge cart loaded with various cleaning tools. The first thing you should do when you get to work each day is to check your cart to make sure it contains everything you’ll need for the day, including gloves, a mop, trash bags, cleaning supplies, fresh towels, minibar replacements, and scrub brushes. That way, you can quickly put each area in order without spending too much time making trips to and from the storage room.

If at any point you find that you are running low on supplies, make it a point to inform your supervisor so that they can place an order for more. You will only be able to clean if you have the necessary supplies!

It’s wise to categorize your materials according to use. You could separate the bedroom supplies from the rest and keep them in a different cabinet. In this manner, it’ll be easier to find what you need.

To avoid cross-contamination, color code your microfiber garments. You can use red microfibers for the bathroom, green for the kitchen, and yellow for everything else.

2. Attend to any special requests.

Hotel guests occasionally want specific decorations in their rooms. They may appreciate a few extra pillows or a few more towels to get them started. As a hotel housekeeper, you should check the room’s notes before you go in, and if you need to know what something means, ask your supervisor. In addition, guests may order particular snacks to be delivered to their room, which is particularly common in luxury hotels.

3. Stay within the time limit

Housekeepers often allot 15–30 minutes for each room. As a hotel housekeeper, you must be punctual and efficient to keep up with your workload. It could be helpful to keep a timer running on your phone or wear a watch to keep track of the time you’ve spent cleaning.

4. Set up the beds.

This is a significant part of your work as a hotel housekeeper. You can start by taking off the sheets and replacing them with brand-new ones from the linen cupboard. Then, replace the old top sheet with the new one and tuck it beneath the mattress. Replace the pillowcases, toss the duvet or comforter back onto the bed and fold it under the mattress. You will receive training on how the hotel prefers you make the beds on your first day there. Your manager will instruct you on whether or not to leave mints or a hotel message on the guest’s pillow. Inform your manager if the mattress has rips, tears, or stains.

5. Get rid of the trash and declutter.

Pick up any garbage or used towels that you may have missed. After the guests have left the room, you can toss everything you discover on the floor. Don’t mess with their belongings too much if they’re still staying at the hotel, but feel free to toss out any trash you come across. When you’re done, take the time to empty the trash cans and switch out the bags. You should as well check the closets and drawers. If you find any items left behind, give them to the front desk so they can be kept in the lost and found.

6. Clean up the bathrooms.

Before you start, make sure you have some rubber gloves on. Rinse the toilet, the sinks, the tub, and the shower with disinfectant. Put some toilet bowl cleanser in the bowl, then scrub it with a toilet brush. After cleaning the counters and other surfaces, replenish the toilet paper. The toilet handle and seat are the most often touched objects in a hotel room, so ensure they are in good condition. Gather up the used towels in the bathroom and replace them with clean ones from your cart.

7. Wipe down hard surfaces.

As a result, the room will smell better and be ready for new guests. You should get out the duster and give the TV and all the tables and shelves a quick once-over. Then, using some paper towels and spray cleaner, wipe down the kitchen and bathroom countertops, if there are any. You may also clean coffee makers and other portable electronics by wiping them down.

8. Deep clean the carpets.

Your supervisor may ask you to do this if you have some downtime between guests. On average, deep cleaning of hotel rooms is requested once a month, so you may have to perform some additional tasks at least once a month. Take out the carpet cleaner and fill it with cleaning solution for a thorough cleaning. Gently move it across the carpet, paying special attention to any spots or stains. This should be done last because the carpet will be damp afterward.

9. Clean the floors.

Doing this last will help you maintain a spotless room. You can also use the attached hose on the vacuum to clean any soft furniture. After you’ve finished your other chores, pull out the vacuum and thoroughly clean the floor (including the space under the beds). Begin from the far end of the room and move forward until you reach the door, at which point you can turn off the power to the vacuum and leave.

Duties of a Hotel Housekeeper

Housekeepers usually have a lot to do throughout the day. They can work in teams to divide the task, or they can each take charge of a single room and do it themselves. Depending on the hotel, they may also store the guest rooms with amenities like candy and beverages. Their jobs can change depending on how long a guest stays. They may perform little cleaning and upkeep between check-in and check-out.

Examples of housekeeping responsibilities include:

cleaning floors
set-up beds
restocking food and toiletries
emptying garbage bins
dusting and sanitizing surfaces
laundry

Hotel Housekeeper Skills

Housekeepers use general and industry-specific skills. Here are some skills that hotel housekeepers usually require:

Physical Stamina

Working in housekeeping is physically demanding, and often on their feet for lengths of time. Housekeepers rely on their strength and stamina to complete tasks, including making beds, changing linens, moving heavy furniture, repairing broken items, and cleaning many guest rooms in a single shift. Housekeepers with the mental fortitude to maintain a high quality of cleaning throughout the procedure are greatly appreciated.

Effective time management

To ensure that customers can check into their rooms on time, hotels may place excessive demands on housekeepers, such as setting aggressive daily room service quotas. Their cleaning and organizing duties are usually completed within a specified time limit to guarantee that each room is given sufficient care.

Keen attention to details

A hotel housekeeper who pays close attention to detail will be able to see any broken fixtures or unsanitary areas quickly and rectify the situation. This ability is crucial for keeping things neat and clean, which keeps customers happy.

Good Communication Skills

When hotel housekeepers can effectively communicate with guests and other staff members, they more easily incorporate guest requests into daily operations and distribute work fairly. Effective workplace communication helps coworkers get along better and enables groups to tackle problems head-on and improve the quality of their work as a whole. Housekeepers’ ability to effectively deal with guest concerns and take preventative steps depends on their ability to communicate with one another.

Problem-solving Skills

Housekeepers that can think fast and effectively to address problems like broken items, stained carpets, and spilled drinks are invaluable. Housekeepers need problem-solving skills to communicate with the right people to get rooms back to decent condition and know what cleaning supplies to use.

The Bottom Line

Remember this: Housekeeping is a decent job that anyone can do correctly. Acquire these tips and skills, and you are on your way. Hotel housekeepers can provide efficient and respectful service to their clients with the right tools, information, and attitude. If you want to become a hotel housekeeper or know someone interested, please visit our website to discover more about our current job openings. We’d be pleased to have you on our team!

Apply Now!

Also see: 6 Hotel Jobs That Don’t Require A Degree!

23Aug

Housekeepers are a necessity!

adminpsJobs

Housekeepers, Housemen, and Room Attendants are a necessity to any great hotel! It’s hard to imagine a great hotel without its legion of housekeepers. These tireless workers keep everything spick and span, ensuring that each room is guest-ready at all times. They’re the unsung heroes of the hospitality industry, and no hotel could function without them.

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Housekeeping jobs are very demanding , but it’s also very rewarding. The satisfaction of knowing that you’ve helped make someone’s stay comfortable and enjoyable is truly unique. Typically working long hours, and having to be able to lift heavy objects and perform other physically demanding tasks is part of a housekeepers everyday job. Most hotels in 2022 expect a housekeeper to complete a minimum of 14 rooms per shift. Some even wanting to mandate the completion of one room every 30-minutes. Definitely not for the faint of heart.

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Challenges in Housekeeping

Despite the challenges of the work, housekeeping can be very rewarding. Housekeepers often form strong bonds with their co-workers, and they take great pride in knowing that they’ve helped to create a pleasant and comfortable environment for guests. If you’re interested in housekeeping, there are a few things you should know. First, most hotels require applicants to have at least a high school diploma or equivalent. Second, most hotels offer on-the-job training for new hires. And third, most hotels offer competitive wages and benefits packages. Albeit, if you’re looking for a challenging and rewarding career, consider becoming a housekeeper. It might not be glamorous, but it’s definitely fulfilling.

Housekeepers are the very people that can make or break a hotel stay. After the guest arrives to the hotel from traveling hours in a plane, carrying heavy bags and dealing with their kids who cant wait to go to the room, they are in need of clean sheets and fresh linen. Additionally, a clean room and fresh towels can turn an okay experience into a great one, while a messy room and used towels can ruin even the best-laid plans. Fortunately, there are a few simple things that hotels can do to ensure that their guests have a positive housekeeping experience. By taking these steps, hotels can provide their guests with the best possible housekeeping experience and housekeepers get to be a part of it!

Apply Today!!

11May

What questions should I ask in an interview?

adminpsConsultation, Entrepreneurs, Franchising, Leadership

In most interviews, candidates do their best to give the answers to questions that they think the interviewer would want to hear. This article is for the hiring manager that really wants to get to know a potential candidate’s character in a short amount of time.

It is common that we hire people who fit all the check marks of the job description. However, after a month you soon find out that this person was not the right hire for the position. There’s got to be a way to better screen candidates and make better hires for your company on a more consistent basis, right? Yes there is!

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Conducting a good interview is an art form that takes practice. Like painting a picture, we must have a good grasp on what we would actually like to paint (the ideal employee/candidate), the necessary brushes to use at which times (Questions that allow the person to open up and move the interview along), and the appropriate strokes to brush (asking the right questions to the right people). As I said, to become a good artist it takes practice; you learn more as you do it, and you become more skilled with time. However, here are 5 questions you can start asking today that will help you to have a better idea of who you are hiring.

1. What are the top 2?

Example: What are the top 2 things that you look for in a job or company?

This is a good question because you get to hear about what is important to the candidate pertaining to work. They may answer with growth tracks in a company, great health benefits, pay(which would be the majority of number one answers). Their top thing will usually fall in line with those common answers but question #2 will really shine some light on the candidates desires.

After you’ve heard both answers you can ask why those things are important to them so that they can expand upon them. This will allow you to learn what motivates that specific candidate and if they line up with your company’s values.

2. Imaginary Scenarios

Example: How would you react if…… there were rumors circulating that there would be layoffs coming in the following weeks?

If you are curious to know how the employee handles stress for example, instead of simply asking them how they do with it and hearing the response of “I am able to stay calm when I deal with stress, I assess the situation and adjust accordingly” That answer sounds great and ideal, but is it true? Presenting an imaginary scenario will allow you to get a glimpse into how the employee really thinks and how they would really react in a stressful situation. Will they panic, will they speak to their supervisor directly about it, will they perpetuate the rumor by asking other coworkers about it? From their response you can draw inference into their character when they feel their back is against the wall.

3. Emotional Quotient – Their EQ

Example: How would you feel if……a person in a leadership position of the company asks you to do some extra work to help them finish a task on time?<

This is a great “team player” question. This is like the imaginary scenario but it helps to unlock how they feel about something. Take leadership for example, you can hear how they feel about being told what to do, or how they view doing more without more compensation, etc. By their answer you can examine how much of a team player they really are or if they have no desire to do anything that is not listed in their job description.

A good answer would be something along the lines of “I would try to help them” or “If I could spare the time, then I would help them out no problem” Then you can discern that the person has traits of being a team player.

4. Self Perception

Example: Do you consider yourself to be a……..Teacher? Leader? Trustworthy? Why or why not?

This is a good question to gage their leadership qualities without directly asking them about them, or test their integrity. You may hear responses of “Yes, I’ve led small teams in the past that I had to teach the job to” or you may hear, “No, I’ve never taught anyone before. I’m not good at it.”

The key is to listen intently to their responses. Draw inference from their stories and examples they use. If they say, “Yes, I am trustworthy” you can still ask “why?” And learn what motivates them to be trustworthy.

5. Take me there

Example: Fast forward, you’ve been working at the company for 5 years now, what have you accomplished? Would you be promoted? Would you still be working here?

Where there is lack of vision, there is lack of growth. By this question, you can determine their vision for themselves and the company. You want someone that sees themselves growing with the company. Someone who wants to be promoted and not stay in the same spot. If they are thriving in the company that likely means that the company is also thriving. You’ll know if you have someone just passing thru or if they intend to be around for the long haul.

With this question, you can also discover their confidence level; are they confident or arrogant? What is their humility level like and would they be the type to step on others to get ahead?

These questions are examples of interview approaches that you can take to have a better idea of how a person really is and if they would be an asset or a liability to your company. Cookie-cutter questions will give you cookie-cutter answers. This style of interviewing helps to unlock things in individuals that they may not be willing to share on their own. Try them out and make them your own!

Happy Hiring!